Transber
The challenge of growth: bringing order and reaching everyone As Transber continued to grow, managing information and HR processes became increasingly complex. Internal communication relied mainly on email, making it difficult to ensure that messages reached everyone clearly and on time, especially within the pace of day-to-day operations. In addition, document management depended on physical […]
La Gaceta
When information does not flow, work becomes fragmented La Gaceta is an organization where areas operate with a high degree of autonomy. While this dynamic is essential in journalism, it also presented a challenge: much of what happened within the organization remained contained within each team. As a result, achievements, awards, good news, and relevant […]
Binomia
When Communication Isn’t Measured, It Loses Impact At Binomia, there is a clear guiding principle: if it can’t be measured, it can’t be improved. However, before implementing Humand, the organization faced several challenges: Key messages took between two and seven days to reach the entire organization. Lack of metrics to understand reach, readership, or real […]
Kiosk Touchless: Faster, Safer, and Fully Contactless Time Tracking
With Kiosk Touchless, employees can now register attendance without touching the screen, using automatic facial recognition. The system removes manual search steps, improving speed, accuracy, and the overall user experience. Touchless Kiosk creates direct impact in high-demand industries requiring fast, reliable, and contactless check-ins, such as: Manufacturing: fast and safe access in industrial environments. […]
Constance Hotel
A challenge of distance and scale Operating across four countries and seven islands, Constance Hotels & Resorts needed more than a traditional internal communication tool. They needed a digital space to unify communications, strengthen culture, and support HR processes from one centralized location. After using Workplace since early 2022, they began looking for a long-term […]
New PDF Forms in Service Management: Complete, Sign, and Manage Interactive Documents
With the new PDF Forms in the Service Management module, your teams can complete, sign, and submit documents directly within the platform — no external tools needed. And because it’s fully integrated into Service Management, every form becomes part of a structured, trackable workflow — enabling automated approvals, task assignments, ticket generation, and stakeholder routing. […]
imi sas
The Challenge IMI SAS is a company with decentralized work teams and projects in different locations, which made internal communication a daily challenge. Updates, requests, and administrative procedures relied on paper-based processes, causing delays, unnecessary costs, and high resource consumption. Requests such as employment certificates, permits, or vacation, as well as new staff hiring, involved […]
New Web Time Tracking: Clock In and Out with One Click
We’ve launched a new feature that allows employees to clock in and out directly from the web version of Humand. A simpler, more flexible way to manage time tracking, designed to adapt to remote and hybrid work environments. Why We Launched This Update Previously, employees could only register their working hours using additional […]
New Agent Groups: Choose How Requests Are Assigned Automatically
You can now configure how requests are automatically assigned within each Agent Group. Choose between Manual Assignment, Round Robin, or Workload-based Assignment to optimize workflows, improve collaboration, and ensure a fair distribution of tasks. Why We Launched This Update? Managing incoming requests can be challenging, especially for teams handling high volumes. Based on client […]
Help Desks and Agent Groups: A smarter way to organize teams and manage requests
As service operations grow more complex, managing requests efficiently becomes critical. That’s why we’re introducing Help Desks and Agent Groups: a new way to structure your support teams and assign requests with clarity and control. Whether you’re scaling operations or looking to standardize how services are delivered, this update gives you the tools to do […]