Brokers on the move: The challenge of centralizing communication
In a real estate company where most of the team is constantly on the move, internal communication presents a unique challenge. Miranda Bosch’s brokers spend much of their day visiting properties and meeting with clients, without relying on a fixed workplace.
Before implementing Humand, information was mainly shared through informal communication channels and email. Each message circulated through a different channel, without a centralized space where information could be organized and tracked.
This resulted in scattered information, messages that could easily be missed, and difficulties ensuring that every employee received the same updates at the right time.
One place to communicate, manage processes, and access information
Miranda Bosch was one of the first ten companies to implement Humand. The platform was launched through an internal event at the company’s offices, with the Humand team attending in person to support employees as they took their first steps on the platform.
The implementation quickly addressed the company’s most urgent needs and, over time, enabled Miranda Bosch to incorporate new features. As a result, Humand evolved from an internal communication channel into a centralized space for accessing documents and information and managing everyday processes.
From communication to day-to-day management
Today, Miranda Bosch uses Humand to centralize several key operational processes:
- Internal communication: The newsfeed serves as the company’s official communication channel and as a space for employee participation. Brokers can share properties, comment on posts, and create new cross-selling opportunities.
- Topic-based chats: The company has dedicated channels for property valuations, new listings, searches, and company updates, with participation from almost the entire team.
- Documents: Employee records and payslips are available in one place, replacing shared folders and simplifying access management.
- Leave and time-off requests: Requests and approvals are managed entirely digitally through the platform.
- Onboarding: The entire onboarding process is managed through Humand, with all the information, documentation, and content new employees need centralized in one place.
- Learning: Every training initiative is fully digital and centralized on the platform, making it easier to access content, track progress, and manage each learning experience.
Adoption that remains strong over time
100% of Miranda Bosch’s employees are active on Humand, while between 85% and 87% use the platform every week. On a monthly basis, usage reaches virtually the entire organization.
This level of adoption is also reflected in the team’s response. Employees themselves encourage the introduction of new features and request that more processes, such as study leave and birthday leave, be managed directly through Humand.
This level of participation has made the platform an integral part of the company’s daily operations and the channel employees choose to manage their internal needs.
“The amount of time we save is incredible—for everyone, both those of us who manage the platform and employees when they need to request time off or find their payslips.”