About eSource Capital
eSource Capital is a consulting firm specialising in Multi-Cloud solutions, corporate productivity and technology infrastructure. As a strategic partner of Google Workspace and Microsoft 365, the company supports organisations across Latin America through their digital transformation journeys, complementing its offering with analytics, CRM and customer experience solutions.
Their proposition was solid. But there was one segment traditional tools couldn’t reach: frontline workers without a computer or a corporate email address.
The challenge
eSource Capital’s technology offering was mainly built for office-based employees. Yet their clients kept asking for the same thing: a solution that could reach 100% of their workforce, not just the people sitting in front of a screen.
Without that tool, companies had to rely on multiple providers to handle internal communication, training, onboarding, time tracking and document management. The result was a fragmented experience for employees and an incomplete offering for eSource Capital.
“Our clients were asking us for a solution that could reach frontline workers who didn’t have a corporate email or a computer.”
How they found Humand
The first contact happened at an AI conference organised by Needed Education, where Nicolás Benenzon and Gerónimo Maspero shared Humand’s story.
What started as a discovery quickly became a strategic decision.
“We decided to become Humand Partners to complete our portfolio with a platform that solves two major market problems: connecting frontline workers without a desk, and ending tool fragmentation for office teams.”
Beyond the technology, what convinced eSource Capital was the vision behind the product.
“We saw in Humand not just a software provider, but a team capable of leading the future of work powered by artificial intelligence.”
Why they chose Humand
Among the differentiators that weighed most in the decision:
- One single platform for communication, culture, HR processes and employee experience
- Access for employees without a corporate email or a computer
- An intuitive experience that makes adoption easy from day one
- Native AI that automates processes and queries
- Fast implementations with visible results in the first few months
“Adoption is so fast and organic that clients see the value of the investment from the very first months.”
The results
Adding Humand to eSource Capital’s portfolio had an immediate impact on the business.
- New commercial opportunities in segments with frontline workers they couldn’t previously serve
- Recurring SaaS revenue added to their business model
- Higher client retention thanks to a more complete offering
- New cross-selling and upselling conversations within their existing client base
“Becoming a Humand Partner transformed our business by expanding our market towards frontline workers, generating new commercial opportunities and increasing client retention.”
The impact on clients
Companies found in Humand a solution capable of connecting their entire workforce from a single mobile app. The most valued features were:
- Social Wall and peer recognition
- HR self-service — holidays, payslips and documents
- Workplace climate surveys
- Sammy AI as a virtual assistant for employees
- Internal communication and benefits management
The change also transformed eSource Capital’s role with their clients.
“We stopped being seen only as an infrastructure provider and became a strategic partner involved in conversations about culture, talent and employee experience.”
Support from the Partner programme
Throughout the onboarding process, eSource Capital found real, practical support from Humand’s Partner ecosystem.
“The Partner Sales Kit, Humand Academy, technical training and the support from the sales and technical teams were key to accelerating our learning curve and generating opportunities quickly.”
The experience, in three words: Agile. Strategic. Profitable.
In summary
eSource Capital went from a solid offering for office employees to being able to support their clients through the entire digital transformation of their workforce. Humand was the missing piece.
“This partnership made us the definitive strategic partner for our clients’ cultural transformation, allowing them to connect 100% of their workforce through an AI-powered platform.”
