New Agent Groups: Choose How Requests Are Assigned Automatically
You can now configure how requests are automatically assigned within each Agent Group. Choose between Manual Assignment, Round Robin, or Workload-based Assignment to optimize workflows, improve collaboration, and ensure a fair distribution of tasks. Why We Launched This Update? Managing incoming requests can be challenging, especially for teams handling high volumes. Based on client […]
Help Desks and Agent Groups: A smarter way to organize teams and manage requests
As service operations grow more complex, managing requests efficiently becomes critical. That’s why we’re introducing Help Desks and Agent Groups: a new way to structure your support teams and assign requests with clarity and control. Whether you’re scaling operations or looking to standardize how services are delivered, this update gives you the tools to do […]
Smarter Team Management: Update roles and assignments from the Agent Profile
Whether you need to assign agents to a new Help Desk, update their team, or promote them to a Coordinator role, you can now do it all directly from each agent’s profile. It’s a small update with big impact: less navigation, more control. If your team structure is evolving or you’re scaling up support services, […]
Coordinators Panel: A central view to stay on top of requests, teams, and service performance
Managing growing support teams can get messy fast. That’s why we created a dedicated panel for Coordinators—the people who keep your Help Desks running smoothly. From a single view, Coordinators can now monitor agent workloads, view open and assigned requests across their teams, and reassign tickets when needed. It’s real operational visibility, without the noise. […]
More Flexibility in Time Tracking
More Flexibility in Time Tracking: Set a Custom Tolerance for Late Clock-ins Need a few extra minutes before flagging a clock-in as late? You’re in control now. With this new update in the Time Tracking module, you can set a custom delay tolerance—or turn off late tracking entirely. This gives HR teams and managers more […]
Schneider
From Paper Forms to Agile and Traceable Processes Before implementing Humand, many fundamental processes at Schneider SRL—such as leave requests or absence notifications—were managed manually. Employees filled out paper forms that had to be signed by supervisors and then approved by management, leading to delays, disorganization, and loss of information. Verbal requests for unexpected absences […]
Introducing the Redesigned Time Tracking Module: More Visibility, Better Control
The Time Tracking module has been completely redesigned to bring HR teams, managers, and employees enhanced control and clarity over attendance data. With new filters, smarter visualizations, and an improved user interface, it’s now easier than ever to monitor and manage working hours, time off, and compliance. A Smarter Way to Track Time The updated […]
Wish Upon a Star with Us
Maintaining Continuity with a Seamless Transition Wish Upon a Star with Us had been using Workplace for about a year, to stay connected with its team of travel advisors across the country. When the platform’s shutdown was announced, the company began searching for a new solution that could offer a familiar experience—one that would keep […]
Bass Tech
From manual operation to a structured HR journey Before using the Humand app, Bass Tech operated without a dedicated HR platform. Communications were handled through WhatsApp groups, and internal processes such as time-off requests, overtime, and performance evaluations were managed manually, using spreadsheets, emails, and even paper. The lack of a centralized system made it […]
Dreams by Design Travel
Keeping a Distributed Travel Team Organized and On Task Dreams by Design Travel had spent more than six years using Workplace to stay organized and in sync across its network of travel advisors. It became a core part of their daily operations. When Meta announced the upcoming deactivation of the platform in 2026, the team […]