Miranda Bosch
Brokers on the move: The challenge of centralizing communication In a real estate company where most of the team is constantly on the move, internal communication presents a unique challenge. Miranda Bosch’s brokers spend much of their day visiting properties and meeting with clients, without relying on a fixed workplace. Before implementing Humand, information was […]
Vélez
The challenge of managing Vélez Vélez is an institution that brings together professional and amateur sports, an educational institute with 2,400 students and 283 teachers, and services for more than 10,000 members. Internally, the Human Resources team faced a challenge familiar to any organization with a distributed workforce and a wide range of employee profiles: […]
Las Marias
The challenge of reaching everyone With five locations and very diverse teams, Las Marías has a distinctive challenge: most of its employees don’t work at a desk. They’re on the move, far from headquarters, and many work in the field. Managing a workforce with such varied profiles, from field workers to office staff, made reaching […]
OXXO
Before: An operation with no visibility or control Before Humand, there was no way to track inquiry volumes, and much of the operation depended on multiple disconnected channels. Institutional information reached stores manually — often through physical signage. Employees had no way to communicate directly with HR or follow up on their requests and paperwork. […]
Puppis
When processes can no longer keep pace with growth Puppis expansion brought new stores, more employees, and an increasingly complex operation. However, many People processes still relied on Excel spreadsheets, Google Forms, and basic tools that were difficult to sustain at scale. One of the company’s main challenges was employee training. Puppis lacked a learning […]
Grupo CPS
A Part of the Workforce They Couldn’t Reach Grupo CPS has been developing technological solutions for critical sectors such as Intelligent Transportation and Telecommunications for more than thirty years. Internally, its Human Resources team faced a challenge that many organizations with distributed teams know well: there was a significant part of the workforce they simply […]
Service Management: New tools to save time and drive automation
Managing requests, handling documentation, and configuring processes can involve many repetitive tasks. That is why this month we are introducing new features in Service Management to help you work more efficiently and scale your processes with less effort. One-step PDF receipt downloads Gathering compliance documents, receipts for audits, or internal records no longer requires manual, […]
Klimber
Decentralized processes in a fast-growing company Klimber was founded with the mission of making insurance products accessible to people historically left out of the system in Latin America. Internally, that same drive to eliminate friction was facing a common challenge for growing companies: internal processes were decentralized and spread across multiple tools. Onboarding, leave requests, […]
Service Management: Greater administrative control and team autonomy
The Service Management module is getting two major updates designed to streamline your operational analysis. Now, agents and coordinators can independently generate detailed, consolidated reports eliminating manual tasks and gaining full visibility into every request. Service-Specific Reports (including form responses). Consolidated Reports for quick analysis. These new features empower your team to audit their own […]
Tasks in Workflows: Enhanced coordination and tracking for your business processes
Managing complex processes is now simpler and more organized in Humand. The Service Management module now includes the ability to configure tasks within Workflows, allowing requests to become automated roadmaps where activities are intelligently distributed among those responsible in your organization. From isolated requests to connected Workflows Often, a service request isn’t a single […]