The challenge of managing decentralized processes
Before Humand, many of Banco Columbia’s internal processes were spread across different channels: documents sent by email, conversations across multiple platforms, forms, and approvals moving back and forth between different people were all part of day-to-day operations. For the Human Resources team, this meant processes that were difficult to track, limited traceability, and a significant amount of manual work.
The challenge was especially evident in document and request management. From an address change to a loan request, leave request, or expense reimbursement, each process could involve multiple exchanges before reaching a resolution.
The lack of centralization also affected the team’s ability to measure results. Obtaining information about a specific process meant manually gathering data and involving several employees to build a single metric.
Banco Columbia needed to organize these processes and create a simpler experience for both Human Resources and the organization as a whole.
Everything centralized in one platform
Banco Columbia began its transformation by focusing on its main pain points: documentation, requests, and communication. With Humand, the organization was able to bring these processes into a single space and start automating workflows that previously depended on multiple channels.
Today, some of Banco Columbia’s most-used modules include:
- Service Management: requests, approvals, expense reimbursements, and other procedures are managed from one place, centralizing follow-up and reducing manual exchanges.
- Time Off: 100% of Banco Columbia’s leave requests are managed through the platform.
- Digital Employee Records: each employee’s information can be kept up to date in real time, from personal details to address changes relevant to different processes.
- Documents: documentation that was previously scattered across different channels is now centralized and accessible through the platform.
- Internal Communications: Humand also serves as a channel to connect teams and share information across the entire organization.
For employees, the change meant no longer depending on a computer or being physically present at the office to complete a request. Through the app, they can manage requests from anywhere, at any time. For Human Resources, it means receiving that information in real time, gaining greater visibility into each process, and responding faster.
Centralization also transformed the way Banco Columbia works with data. In the past, building a metric around a specific process could require significant manual effort. Today, the team can access centralized information, generate reports, and build the KPIs they need much more easily.
This change represented a 100% increase in efficiency compared to the previous way of working. Greater traceability also makes it possible to identify opportunities for improvement, detect delays, and make decisions that continuously optimize the employee experience.
A platform for the entire organization
Today, 100% of Banco Columbia’s employees use Humand. From someone who has just joined the organization to the bank’s directors and shareholders, everyone accesses information and processes through the same platform.
And the transformation continues. Banco Columbia continues expanding the automation of documentation, services, and new processes to reduce manual tasks and create an increasingly simple experience for its teams.
For the organization, Humand has evolved from being just a tool into a true partner in people management.
“Today, we manage everything through Humand. It not only makes things easier for us, but also for our employees, who now have a simpler, more dynamic experience and a single place where everything is centralized.”