The Service Management module is getting two major updates designed to streamline your operational analysis. Now, agents and coordinators can independently generate detailed, consolidated reports eliminating manual tasks and gaining full visibility into every request.
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Service-Specific Reports (including form responses).
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Consolidated Reports for quick analysis.
These new features empower your team to audit their own performance with agility, ensuring every decision is backed by precise, up-to-date data.
Management Based on Real Data
We know that consolidating information from different services can be time-consuming. With these new tools, we’ve eliminated complex export processes: now, key request data arrives organized directly in your inbox. This allows you to focus on improving service quality while the platform handles the data processing.
Service-Specific Reports: Detailed Analysis with Forms
Agents and coordinators can now export request data including full form responses, enabling a deep dive into your operations.
Why is this essential?
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Complete Visibility: Individual reports per service with all form data included.
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Precision Downloads: Files perfectly match the filters and views applied to your dashboard.
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Managerial Autonomy: Empowers the team to audit their own KPIs independently.
Consolidated Reports: Global Vision and Quick Analysis
When speed is the priority, the consolidated report provides an operational summary in a single file—ideal for fast-paced tracking.
Benefits:
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Simpler Analysis: View service volume and status in one single place.
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Cleaner Reporting: Perfect for reviewing high-level metrics without form-level detail.
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Uninterrupted Workflow: Receive the file via email and keep moving with your tasks.
These features are already available, allowing your team to manage their indicators with total transparency.
Optimize your data analysis and power up your processes today.
