When internal requests involve multiple people, keeping track of each one can take time and lead to delays. These updates to Humand’s Service Management module help teams stay informed and move each request forward without unnecessary steps.
Faster approvals without bottlenecks
You can now set the first person to respond in a request with multiple approvers to determine its final status, without having to wait for everyone on the team to respond:
- Resolve with the first response: The first person to approve or reject determines the outcome of the step.
- Cancel pending responses: Once the request is resolved, responses from the other approvers are automatically canceled.
Stay up to date without losing context
When multiple people work on the same requests, changes can happen while an agent is reviewing their request list.
Agents can now see when updates are available and decide when to apply them:
- Identify changes: See how many updates are available in the request list.
- Update when you want: Refresh the information without the list changing while you work.
- Keep your view: Preserve the selected page, filters, and sort order when refreshing.
Keep everyone informed about each request
People involved in a request can now receive notifications about important changes, so they know when they have something to review or resolve.
- Receive notifications about status changes, assignments, comments, approvals, and tasks.
- Access the corresponding request directly from the notification.
- Choose how to receive each notification by turning push notifications and Notification Center alerts on or off.
How can these updates help?
- Do multiple people participate in a request? Keep everyone informed about changes that require their attention.
- Can a request be resolved by any one of the approvers? Configure the workflow to move forward with the first response.
- Do you manage many requests at the same time? Check for updates without losing your filters or the order of your list.
With these updates, the Service Management module helps keep requests moving, reduce wait times, and give everyone the information they need to move forward.
