A workforce that never stops moving
Behind every journey operated by SMRT are thousands of employees working across train lines, bus services, stations, maintenance depots, engineering facilities, and corporate offices. While they all share the same mission, they rarely share the same workplace. Given its operational mission, it is impossible for SMRT to round up its workforce together physically at any one time.
Employees work across different locations and shifts, and many frontline staff do not have regular access to a desktop computer. Ensuring that important operational updates, leadership messages, HR communications, and departmental information are delivered in a timely and accessible manner is therefore essential.
Providing employees with convenient access to announcements and resources, regardless of where they work or when they are on shift, remains an important part of supporting a connected and engaged workforce.
Supporting a more connected workforce
The impact of Humand goes beyond usage metrics.
Beyond communications, the platform supports a range of employee engagement initiatives, including live streams for important events, knowledge sharing, employee benefits, onboarding and more. By providing employees with a mobile-accessible channel, Humand helps make information and resources more readily available regardless of employees’ roles, locations, or shifts.
Together with SMRT’s broader digital ecosystem, the platform supports the organisation’s efforts to deliver a more inclusive, accessible, and connected employee experience for employees across the island.