Training more than 60 stores without losing proximity
One of Las Margaritas’ main challenges was supporting the growth of an organization with teams spread across more than 60 stores while delivering a consistent experience for every employee.
The company needed a way for people to access information, training, and Human Resources processes without depending on a specific schedule or the presence of an HR representative at each location.
At the time, much of the company’s knowledge was shared through different channels, including PDFs, presentations, in-person training sessions, and even word of mouth between colleagues. As a result, learning often depended on timing, another employee’s availability, or where someone worked.
In addition, because of the nature of the business, customer service always comes first. Finding time for training during the workday was a constant challenge for store teams.
The organization was looking for a platform that could bring all this information to every employee’s mobile phone and give them the flexibility to learn whenever it best fit their schedule.
The company’s first e-learning portal
With Humand, Las Margaritas launched its first e-learning portal and brought all of the company’s knowledge together in a single platform accessible from employees’ mobile phones. Team members could now access courses, training content, and learning materials from any store and whenever it best fit their workday.
The impact was immediate. The company reduced the time needed for an employee to become fully prepared to sell its products from more than a year to less than six months. At the same time, it significantly accelerated training processes and expanded learning opportunities across the organization.
For the Human Resources team, this transformed learning into a continuous, accessible, and much easier experience to manage.
A platform that supports employee development
Today, Humand is part of Las Margaritas’ daily operations and supports multiple processes related to employee development and experience. Some of the most widely used modules include:
- Learning: enabled the company to create its first e-learning portal, centralizing all knowledge and making training accessible from employees’ mobile phones.
- Surveys: help measure the employee experience and provide real-time results to support faster decision-making.
- Performance Reviews: digitized a process that was previously fully manual, reducing turnaround times from weeks to instant access to results.
- Time Off: simplifies employees’ day-to-day leave requests across all stores.
- Feed: keeps teams connected by sharing company news, announcements, and important updates.
More training, better decisions, and growing adoption
Within the first few months after implementation, Las Margaritas reached a weekly activation rate close to 100%, with rapid adoption across employees working in stores throughout the country.
In terms of learning, the company completed more than 4,000 courses in less than three months, increasing the number of completed training courses fivefold. In addition, course satisfaction surveys consistently achieved more than 95% positive ratings for both usefulness and ease of use.
Another major improvement was the immediate availability of information. Processes such as engagement surveys and performance reviews, which previously took weeks to consolidate, now provide results as soon as each cycle ends, enabling faster decision-making.
Implementation was also remarkably fast. In just 20 days, the company completed the migration from its previous system, launched the platform, and began rolling out new modules with ongoing support from the Humand team. This collaborative effort also earned Las Margaritas recognition as a Super Engaged User, highlighting its outstanding level of platform adoption.
For Las Margaritas, Humand made it possible to bring learning, communication, and the employee experience to every store, ensuring that people’s development could grow alongside the organization.
“It’s an excellent balance between delivering a memorable customer experience while giving employees a tool that lets them manage their own time to complete the training they need.”