As ConoSur grew and diversified its operations, the complexity of its internal processes also increased. During its early years, the company did not have a formally structured Human Resources department, and many of its administrative tasks were handled manually or through different tools and providers.
Information was spread across multiple channels, and teams relied on different platforms to share news, coordinate activities and access important communications. With more than 100 employees, several legal entities and offices in different locations, keeping everyone informed had become a challenge.
Faced with this scenario, ConoSur began looking for a platform that would bring its processes together in one place, reduce manual tasks and support the development of its Human Resources department.
Centralizing communication and simplifying day-to-day work with Humand
With the goal of integrating its tools and simplifying daily operations, ConoSur chose Humand as the central platform for its internal communication and Human Resources processes.
The implementation began with uploading users and planning the launch. To drive adoption, the company promoted different initiatives together with its Technology team, including setting Humand as the homepage when employees open their web browser on work computers.
Being able to use the platform from both mobile devices and computers also allowed employees to gradually incorporate the tool into their routines.
One place to keep every team connected
One of the most important changes was the centralization of communications. Through the Feed, ConoSur began sharing company-wide news and social content, while Groups made it possible to organize information by department and work team.
This way, employees can find relevant communications without having to scroll through long conversations in informal channels.
In addition, the People and Org Chart features made it easier to identify colleagues, their roles and the departments they belong to, something especially valuable for a company with multiple offices and diverse teams.
“It's great to have a tool like Humand that keeps adapting to our needs.”
Greater autonomy for Human Resources
Digitalization also reached administrative processes that previously required significant time and effort from the Human Resources team.
With the ATS module, ConoSur began centralizing the intake and evaluation of candidates, eliminating the need to download résumés from emails and share feedback manually.
Now, recruiters can move candidates through each stage, log comments and share information directly with the leaders involved in each hiring process.
At the same time, the company began implementing Time Off, allowing employees to check their available days and submit requests from the platform, with approval from their managers.
Knowledge Libraries also helped organize internal policies and each department’s documentation, making it easier to access information that previously was not always available in a centralized way.
Digital training and request management for different departments
Through the Learning module, the Compliance team digitized its annual anti-money laundering training, which previously required in-person sessions. Now, employees can complete the training and their assessments from the same platform, even from their mobile phones.
This functionality is especially relevant for a financial services company, where regulatory compliance training is part of day-to-day operations.
Meanwhile, the Technology team adopted Service Management to centralize requests through a ticketing system, bringing greater traceability and organization to the resolution of internal inquiries.
More adoption, fewer manual tasks and greater efficiency
Implementing Humand allowed ConoSur to move toward a more organized operation, reducing information silos and making it easier for employees to access internal tools and resources.
Today, 95% of employees stay up to date on day-to-day news through the Humand Feed, consolidating an official channel for the entire organization.
In addition, adopting Service Management made it possible to track internal requests and achieve a 92% successful resolution rate for tickets logged on the platform.
Beyond the metrics, the company managed to simplify tasks that previously required multiple tools, emails and manual interventions.
“One of the great advantages Humand gave us is that today we have all our information in a single channel. Before, we used many different ones and it was very disorganized. Humand came to solve a problem for us, and today we are much better organized.”