The challenge of connecting very different realities
In an industry like energy, distance is not only geographical. Within the same organization, some people work from offices, while others are based at field sites and other locations.
For PECOM, this diversity presented the challenge of delivering a consistent employee experience when people’s contexts, routines, and workplaces were so different.
With teams distributed across different parts of the country, creating a shared experience became increasingly complex. The goal was not simply to have a single digital channel, but to ensure that every person could feel part of the same company and supported throughout the most important moments of their journey at PECOM.
This challenge became especially visible during the onboarding of new employees. Digitalizing the experience could simplify the process, but there was one thing the team was not willing to compromise on: human connection.
One shared experience
PECOM found in Humand a way to bring the company experience closer to everyone. The platform made it possible to create a shared meeting point for very different employee profiles.
One of the main areas of focus was the onboarding process. The challenge was to create a digital onboarding experience that could support new hires from day one without making the process feel distant or impersonal.
With Humand, PECOM was able to combine both needs: making the most of a digital experience while preserving the sense of closeness it wanted to convey as an organization.
Today, from the moment they join, every new employee can begin to understand the scale of PECOM, its different operations, and the diversity of businesses that make up the company. In this way, onboarding becomes more than just an administrative process: it also serves as a first introduction to the organization’s culture and scope.
More than 92% feel supported from day one
The impact is directly reflected in the experience of those joining PECOM.
Today, more than 92% of employees feel supported throughout this process, one of the main indicators the company uses to evaluate the experience.
For PECOM, this result confirms that digitalizing a process does not necessarily mean losing human connection. When technology helps organize the experience and make it accessible to everyone, it can become a tool for being even more present.
But that support does not end after onboarding. The platform also helps accompany employees through other milestones in their journey within the organization, continuing to build an integrated experience as their needs evolve.
Continuing to transform the employee experience
Transformation at PECOM continues. The company keeps reviewing and redesigning processes to respond to the unique characteristics of an industry where teams work across very different contexts, operations, and locations.
Along the way, PECOM also highlights the support provided by the Humand team and the close relationship built through their work together. With every new process or need, the platform continues to evolve alongside the organization to find new ways to address them.
What began as the challenge of building a digital experience capable of reaching everyone ultimately became a way to bring the company closer to every employee, even when hundreds of kilometers separate them.
“With such a wide variety of audiences and so many different locations, it was very difficult for us to provide a single, consistent experience for all employees. Humand, in that sense, enabled us to deliver one shared experience for everyone.”