Processes That Needed a Fresh Perspective
Before Humand, a significant part of Furlong Fox’s Human Resources processes was managed manually or through separate tools. Payslips were stored on a platform that was not very intuitive, while much of the documentation was still kept on paper.
Questions about vacation days, available balances, payslips, or documents led to constant email exchanges. For the People and Culture team, answering these questions took up a considerable amount of time and delayed attention to other needs.
The challenge was not only to digitize tasks. Furlong Fox also needed to update outdated processes, organize information, and support a cultural shift that would allow employees to manage requests more independently.
A Platform to Centralize and Simplify
With Humand, Furlong Fox found a tool capable of centralizing processes, documentation, and everyday information.
Employees gained a clear space where they could find what they needed without relying on an individual response from the People and Culture team. This autonomy reduced email inquiries and unnecessary administrative back-and-forth.
It also allowed the team to move away from repetitive tasks and dedicate more time to conversations about growth, well-being, and employee support.
The implementation process was organized in stages, with clear goals and deliverables. This made it possible to move forward in an orderly way, even with only one person leading the project. Today, the most frequently used modules are:
- Documents: Furlong Fox digitized information that had previously been stored on paper and brought employee files, historical records, and payslips together within the platform. Today, each person knows where to find their documents, including files created several years ago.
- Time Off: Vacation and leave management became clearer and more organized. Employees can check how many days they have available and understand how to submit a request, reducing errors, cancellations, and administrative inquiries.
Adoption was approached as a gradual cultural shift, moving forward step by step. Today, most employees log in to Humand two to three times per week and have incorporated the platform into their routine.
Recovering Time to Refocus on People
The main result was recovering time to focus on what truly matters: people.
By reducing administrative tasks and repetitive inquiries, the People and Culture team was able to provide faster responses and create opportunities for listening that had previously been pushed aside. Employees began to feel more supported and heard.
According to Victoria, this change was also reflected in employee motivation and in how the area is perceived. Today, the team can focus on needs that have a greater impact on the daily employee experience. In addition, documentation is now organized and accessible, vacation management is clearer, and internal processes have become faster, easier, and more efficient.
“I used to spend a lot of time on administrative tasks. Today, I can focus on the human side, understand how each person is doing, and think beyond the day-to-day.”