Servicemen: Digitalizing Onboarding to Transform the Entire Operation

The challenge of transforming manual processes

Personnel administration is a core part of Servicemen’s operations. Each new hire requires managing registrations, contracts, forms, employment documentation, and the creation of an employee file. Before implementing Humand, many of these processes were handled manually and on paper.

Employees had to visit a branch in person to sign their contracts, complete forms, and submit the required documentation. From there, the physical employee file moved through different areas of the company until it reached its final archive.

This approach not only required a large number of repetitive tasks, but also made it difficult to track each process and meant that personnel administration was distributed across different branches.

Servicemen needed to digitalize a key part of its business, reduce its reliance on paper, and gain greater visibility into every new hire.

A digital, centralized, and standardized onboarding process

With Humand, Servicemen began transforming its onboarding process so that new hire registrations and document management could be completed in a simpler and more digital way.

The platform allows the company to centralize new employee documentation and move toward a process that no longer requires each person to visit a branch in person to complete their onboarding.

In addition, Servicemen can manage new hires from a single place and replicate the same procedure across all its operations. This gives the company a more robust, traceable, and standardized process, regardless of the city or branch where each employee joins.

A single channel for managing requests

Another challenge for Servicemen was the number of channels employees used to ask questions or request support.

Requests could arrive through email, in-person conversations, informal messages, or other channels. This fragmentation made it difficult to track each case, assign responsibilities, and measure service performance.

Through the Service Management module, Servicemen centralized all these requests in a single channel. Each request can follow a defined workflow, be assigned to the appropriate team, and remain recorded within the platform.

As a result, the company now has greater traceability, clearer responsibilities, and metrics to analyze the performance of each service.

An implementation built to scale

Servicemen has more than 1,500 employees and operates in Buenos Aires, Rosario, Mendoza, Córdoba, and Santa Fe, while continuing to expand into other regions of the country.

The Humand implementation began with approximately 100 employees and is progressing gradually, with close to 100 new users being added every month. This phased growth allows the company to strengthen its processes and prepare the platform to scale across the rest of its operations.

The support provided by the Humand team has also been a fundamental part of the project. Throughout the implementation, Servicemen highlighted the team’s close support, empathy, and ability to understand its challenges and propose solutions tailored to the company’s needs.

With Humand, Servicemen is leaving behind manual and fragmented processes to build a more digital and centralized people management experience, ready to support the company’s growth across the country.