More than 13,000 employees with one shared purpose
Agir Saúde was founded in 2002, starting with its first project for a large hospital in Goiânia, in the state of Goiás. Since then, the organization has expanded its activities and consolidated a large-scale operation, with presence across different states in Brazil.
As in every healthcare institution, people are at the center of everything. At Agir Saúde, more than 70% of resources are invested in people, because promoting health means having people care for many others. For Agir, caring for lives does not only mean treating patients, but also ensuring the well-being of doctors, healthcare professionals, managers, and administrative teams who sustain the daily operation.
But this growth also brought new challenges: maintaining clear communication, providing continuous training, and ensuring that culture reached every team, regardless of the unit or state where they were located.
Dispersed communication in a complex operation
Before Humand, part of Agir’s internal communication relied on WhatsApp groups and emails that would get lost throughout the day. In an organization with distributed teams and a healthcare operation, this dynamic was not enough to guarantee the agile, official, and secure institutional communication they needed.
People management also involved the complexity inherent to the healthcare sector: staff turnover, the need to constantly update knowledge, and training that had to reach every unit. The institution needed to ensure that patient care remained consistent and equitable for everyone.
Another critical point was information security. Agir works with sensitive data and needed a tool that would allow them to communicate with agility, while also respecting labor legislation, LGPD, and compliance standards.
A platform to communicate, train, and connect
Agir was looking for a solution that was not limited to a traditional online training platform, but one that could adapt to its own teaching culture and its vision for a corporate university. The organization needed a flexible platform, capable of organizing learning, centralizing institutional communication, and sustaining an integrated experience for all employees.
In Humand, Agir found an agile and secure channel that allowed processes to flow and achieve the expected results. The platform made it possible to reduce channel dispersion and bring communication, courses, recognitions, and information to all teams from one place.
From isolated learning to a shared culture
Today, Humand is a central tool for communication, training, and connection among Agir’s teams. The organization uses different modules to organize the internal experience and reach employees distributed throughout Brazil. Some of them are:
- Internal communication: Agir uses Humand as an official channel to communicate with employees across different units and states, ensuring more agile, institutional, and secure communication.
- Learning: the platform allows courses and training content to be centralized in one place. Agir managed to expand to all its units in Brazil what was previously taught mainly within the Goiânia units, facilitating access to training and notifying employees about new published courses.
- Chat: teams can communicate directly from the app or desktop. This helps streamline day-to-day processes between areas, such as contact between units, internal departments, or managers who need to resolve operational issues quickly.
- Recognitions: Humand is also used so employees can recognize one another. For Agir, this module helps strengthen engagement, organizational climate, and sense of belonging within a distributed operation.
Humand allows them to organize their learning culture and strengthen their internal teaching model. The platform supports their vision of developing leaders and managers capable of teaching and promoting learning within their teams.
Agir reached 85,600 training sessions completed by around 11,000 employees, and in eight months, surpassed 90% activation. Today, it has more than 91% overall activation, with 50% weekly access to the platform.
Caring for lives also means caring for communication
Internally, Agir named Humand “Eu Sou Agir,” a way to reinforce each employee’s sense of belonging. The platform does not only connect people with their specific unit, but also with a broader and more integrated context.
In an institution whose purpose is caring for lives, internal communication becomes an essential part of the operation. It is not possible to think about patient care without also thinking about how the teams that make that care possible communicate, train, and connect every day.
“Today, we have completed 85,600 training sessions. Before, we exported the data to Excel and processed it manually because the platform did not offer us those capabilities. Today, Humand shows it in real time.”
