Connecting a distributed operation
Riiing is an Argentine technology retail company specializing in the sale of mobile phones and related products. Its operations combine a broad geographic presence with a strong focus on managing each point of sale and delivering a positive customer experience.
The dispersion of its teams and the high turnover typically associated with the retail sector presented a clear challenge: maintaining close connections with every employee, ensuring that information was communicated clearly, and keeping the entire operation aligned with the organization’s goals.
Before implementing Humand, many inquiries and processes were spread across email and different informal channels. This made it difficult to track each request, led to information loss, and created inconsistencies in response times. Faced with this situation, Riiing looked for a solution that could centralize communications and organize everyday processes without sacrificing agility.
A cross-functional solution for the entire organization
Humand was introduced as a cross-functional solution that connects employees with the right information, processes, and people. From a single application, every Riiing employee can clock in through geolocation and then access the Wall, read company updates, review vacation information, or contact the Human Resources team.
Integrating these processes helped consolidate the platform’s daily use and made it possible to achieve a key result: 100% of Riiing’s employees are onboarded to Humand.
For employees, this means greater autonomy and direct access to information without relying on intermediaries or complex referral chains. For Human Resources, centralizing requests makes it possible to categorize them, direct them to the appropriate specialist, and provide clearer answers from the first point of contact.
Today, Humand supports different moments of the daily employee experience through the platform:
- Time tracking: geolocated clock-in allows employees to register their arrival from each branch or point of sale.
- Internal communications: the Wall and News features keep teams across the country informed.
- Service management: inquiries are organized and routed to the appropriate area.
- Vacation and leave: employees can review requests and upload documentation directly from the app.
- Benefits and documents: the platform centralizes internal discount coupons, payslips, health insurance updates, and document requests.
- Recruitment requests: leaders can initiate requests for new hires through the ticketing system.
A clearer and more consistent onboarding experience
The platform also helped Riiing organize its onboarding experience. Previously, onboarding depended on the individual criteria of more than 70 regional leaders, which resulted in inconsistent journeys and affected the learning curve of new employees.
With Humand, Riiing structured a model with clearly defined tasks, guidance, and specific mentors for each area. In this way, Human Resources, leaders, and each new employee actively participate in the process, making it easier to understand the products, procedures, and responsibilities associated with each role.
Centralizing communications and processes also helps employees focus on the tasks that create value for the business. By resolving administrative inquiries more quickly, teams reduce distractions and regain time to concentrate on their core responsibilities.
“Humand joined Riiing not as a Human Resources tool, but as a cross-functional solution for the entire organization.”