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Rodelag: Connecting People and Optimizing Processes Nationwide

Rodelag is a Panamanian company dedicated to the retail of technology, home appliances, electronics, and home solutions, with more than seven decades of experience. In recent years, the organization has undergone a profound evolution, particularly in its use of technology. Within this context of digital transformation and nationwide growth, internal communication and people-related processes became key to keeping teams connected, aligned, and supporting the company’s ongoing development.
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Industry

Retail
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Country

Panama

The challenge of growing with multiple channels and in-person processes

Before implementing Humand, Rodelag’s internal communication relied on multiple channels, including email, WhatsApp, a corporate magazine, bulletin boards, and an internal portal. As a result, information was fragmented and did not always reach all employees in a clear and timely way.

At the same time, several administrative processes required manual or in-person handling. Vacation inquiries, requests for pay stubs, employment letters, or forms involved phone calls, visits to administrative offices, and the physical delivery of documents between branches. This created additional logistical effort and demanded time and resources from both employees and the People Management team.

An easy-to-use platform for a distributed operation

Intending to organize communication and improve process efficiency nationwide, Rodelag chose Humand to centralize information and digitize people management. The ability for employees to manage their requests directly from their mobile phones was a key factor in the decision, aligning with the company’s move toward a more agile and decentralized way of working.

The implementation process was smooth and well-structured. From the very beginning, the Humand team provided clear, personalized support, along with training sessions and ongoing assistance. This enabled fast adoption across teams, minimized the learning curve, and ensured a seamless transition.

“Humand translates into communication and connection. No matter where they are, Humand connects all our employees nationwide across our 16 branches.”

Blasco Alzamora

Organizational and Human Development Manager

One space to communicate, manage, and grow

With Humand, Rodelag consolidated essential day-to-day functions for employees into a single application. Internal communication is now managed through a centralized wall that keeps all teams informed and connected, regardless of their location.

In addition, processes such as vacation management, access to pay stubs and employment documents, administrative requests, and forms were fully digitized. Employees can now self-manage their inquiries, track requests, and access the information they need at the right time, all in one place. The platform also supports training and learning initiatives, making content easily accessible and reinforcing a more integrated employee experience.

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branches connected nationwide

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key processes digitized: vacations, forms, and pay stubs

Results: more efficient processes and more connected teams

Implementing Humand had a direct impact on Rodelag’s daily operations. Digitizing processes reduced unnecessary travel, sped up response times, and simplified the management of frequent inquiries, freeing up resources and optimizing the work of the People Management team. At the same time, having a single communication channel strengthened transparency, improved the employee experience, and reinforced connections between teams. Today, Rodelag operates with greater organization, more agile processes, and internal communication aligned with its technological evolution.

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