With over 200 branches and thousands of employees, Philippine Savings Bank (PSBank) needed more than just a communication tool. They were looking for a centralized platform to simplify internal services, training, and cross-team collaboration. Humand became that space—connecting people, support, and culture in one digital home.
Each business unit at PSBank has unique needs. Humand allowed every team to tailor how they use the platform—whether through automated workflows, training paths, or recognition tools. What started as a new tool quickly became a daily essential for employees across the bank.
Thanks to thoughtful planning and internal champions—Humandbassadors—the launch was seamless and fun. “The launch was the spark we needed as we discover ways to go beyond and elevate engagement further within the PSBank community,” shared Rex Jardinero. Teams stayed connected and productive from day one, while gradually unlocking new opportunities to integrate Humand into their routines.
Today, PSBank uses Humand across multiple dimensions: Learning, Surveys, Forms & Tasks, Service Management, Kudos, and more. Modules like the Service Portal significantly reduced turnaround times for internal requests, while integrated surveys replaced external tools.
Through Humand, PSBank has raised 11,614 internal requests and achieved a 4.21 CSAT score based on 1,807 responses. The bank has also created and deployed over 208 learning courses across the organization, and the implementation of the Service Portal has significantly improved efficiency.
