Bigbox’s Initial Situation
How to manage internal communication in companies with geographically dispersed teams?
Since its establishment, Bigbox has experienced robust growth, which has allowed it to expand internationally. Recently, the company has begun operations in Spain, exploring new markets to create unforgettable experiences.
This expansion has created the challenge of managing communication among employees distributed across multiple countries and various work environments, such as retail, offices, and technology development. To address this need, Bigbox sought a centralized space where everyone could connect, share information about their activities, and collaborate effectively.
Internal Communication Challenges
What strategies can improve team alignment across different locations?
Today at Bigbox, has three workgroups located in different places: the retail team at sales points, the mostly remote technology team, and the business team with a hybrid model. The biggest challenge was to convey the company’s purpose and vision daily and to keep everyone aligned with project progress and monthly results.
Eugenia Castello, People Manager at Bigbox, highlighted: “Humand adapted to the needs of the People Experience team by not giving us something pre-packaged but understanding what we needed and seeing how it could be customized. Today, the reality is that the tool allows us to have all human resources management in one place.”
Implementation of Humand
How can centralizing human resources information in a single platform benefit the company?
At Humand, we provided a centralized platform where Bigbox employees can access all relevant information, such as internal policies, procedures, and company announcements. This has helped keep all employees informed and aligned, facilitating quick access to work-related information and improving the execution of daily tasks.
How can integrated communication tools improve collaboration?
Our platform allows tasks and specific projects to be assigned to employees, deadlines to be set, and progress tracked. This functionality has been fundamental for Bigbox, facilitating task and project coordination among the different teams and ensuring deadlines are met, significantly improving operational efficiency.
At Humand, we have also enhanced internal communication at Bigbox through integrated tools such as direct messaging and chat groups. This has enabled quick and effective communication among employees, regardless of their location, boosting collaboration and strengthening relationships between areas and countries.
Bigbox has always maintained a work methodology where the CEO, André Parisier, stays close to his team, a culture that has developed organically. “With Bigbox’s expansion and the geographical dispersion of our teams, it was essential to maintain smooth and close communication. Participating in quarterly ‘All hands’ meetings and posting on Humand allows me to convey what I consider relevant for the team to know about the business, projects, and results. This closeness has been crucial in aligning everyone with our vision and objectives,” he comments.
Results and Added Value
What positive changes can be expected after implementing a centralized management platform?
After implementing Humand, Bigbox has observed several benefits, including a notable improvement in workplace climate. The bonds and relationships between areas and countries have been strengthened, resulting in a more cohesive and productive work environment.
Conclusion
The collaboration between Bigbox and Humand has proven to be a significant success story. Humand has helped Bigbox centralize human resources management, improve internal communication, and efficiently manage tasks and projects. These advancements have not only improved Bigbox’s operational efficiency but have also strengthened the sense of community and collaboration within the company.
