Whether you need to assign agents to a new Help Desk, update their team, or promote them to a Coordinator role, you can now do it all directly from each agent’s profile. It’s a small update with big impact: less navigation, more control.
If your team structure is evolving or you’re scaling up support services, this is the tool that helps you keep pace.
What Problem Does It Solve?
All agent assignments—whether to Groups or Help Desks—can now be handled directly from their profile, with full visibility into roles and structure, all in one place.
This update lets you:
- Add or remove agents to Groups.
- Promote agents as Coordinators of Help Desks.
Start Using It
This feature is now available to Admins managing Help Desks and Agent Groups.
It’s the simplest way to keep your support structure aligned with your organization’s growth.
📖 Visit the Help Center or contact your Humand Account Manager for guidance.
