Service Management
Optimize your internal services
Enhance your internal services with efficient channels, standardized forms and procedures. Encourage employee feedback and suggestions, and use reports to obtain valuable insights.
Trusted by more than 1,000 companies
Let Service Management take over and give your internal services a boost
Access & Update Documentation
Allow employees to obtain employment certificates or update personal information to ensure data accuracy and availability.
Provide a secure channel for employees to quickly resolve workplace issues, including software bugs, technical problems, furniture damage, or facility incidents.
Employees can ask about employment benefits, company policies, or safety procedures to receive clear and timely responses.
Manage requests for office materials or cleaning supplies, ensuring a consistently well-stocked office.
Allow employees to request new software licenses, work tools like desks or ergonomic chairs, or personal protective equipment.
Enable a channel to manage employees’ personal loans, salary advances, or equipment loans requests.
Empower employees with a self-service portal
Provide a user-friendly service portal where employees can easily browse the service catalog, submit requests, and track their progress. Ensure consistency and efficiency with standardized forms and procedures, and improve the overall employee experience and satisfaction.
Streamline case management with the power of automated workflows
Designated agents can efficiently review, assign, and resolve cases with full visibility from start to finish and track them in real-time. Contribute to faster resolution times with automated workflows and allow agents to deliver better support.
Leverage service requests with customizable forms
Create diverse service items and tailor them with an intuitive form editor. Ensure requesters provide all necessary information upfront, reducing back-and-forth communication and speeding up resolution times.
Increase efficiency with data-driven insights and reporting
Harness valuable insights through comprehensive reporting and analytics. Track key metrics such as case volume, resolution times, and employee satisfaction to identify trends, bottlenecks, and areas for improvement. Continuously optimize internal services, increase efficiency and reduce costs.
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